IEPFA Upgrades Support with New Toll-Free Number — 14453
In a significant move to enhance claimant support services, the Investor Education & Protection Fund Authority (IEPFA), operating under the Ministry of Corporate Affairs (MCA), has introduced a new toll-free number — 14453. This development is part of IEPFA’s continuous efforts to improve user experience and provide seamless access to essential services for investors.
What’s New?
As part of the upgrade, the old toll-free number 1800 114 667 has been discontinued. The new five-digit number introduces a range of enhanced features, including:
- Upgraded Interactive Voice Response System (IVRS): The new IVRS is multi-lingual, catering to a wider audience and ensuring that users can navigate the system in the language they are most comfortable with.
- Improved Call Centre Support: Users can now experience more streamlined and effective support, designed to address common queries and provide assistance in a more user-friendly manner.
Enhancing the Claimant Experience
The introduction of this new toll-free number is aimed at simplifying the process for claimants who need to engage with the IEPFA. The multi-language support in the IVRS is particularly beneficial in a diverse country like India, where language can be a barrier to accessing services. This update ensures that more people can easily connect, inquire about their claims, and receive timely support from the IEPFA.
A Step Forward in Digital Transformation
This move reflects the IEPFA’s commitment to leveraging technology to make its services more accessible. With improved call centre functionality and IVRS, the authority is set to provide a better, more responsive claimant service environment, further strengthening investor protection.
Stay connected with the IEPFA for more updates and utilize the new toll-free number 14453 for all your inquiries and support needs.
